Privacy Policy

Effective Date: 10 October 2026
Website: https://univorksolutions.com/

1. Introduction

Uniwork Solutions (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share through our website, https://univorksolutions.com/.

This Privacy Policy explains how we collect, use, store, process and disclose information when you visit our website, place an order, request a quotation, submit a business enquiry or communicate with us.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek it through appropriate means.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

A. Personal and Contact Information

  • Full name
  • Mobile number
  • Email address
  • Billing and delivery address
  • City, state and PIN code

B. Order and Customisation Information

  • Products ordered
  • Quantity and order specifications
  • Custom text, names, logos, artwork or designs supplied by you
  • Gift messages and personalisation instructions
  • Delivery and order history

C. Business Information

For corporate gifting and bulk orders, we may collect business or organisation name, designation, GST details where required, purchase requirements and other information voluntarily provided for quotations or business enquiries.

D. Payment Information

Payments are processed through Razorpay or its supported payment partners. We may receive transaction references, payment status and limited transaction details required to confirm and manage an order.

We do not intend to collect or store your complete card number, card security code, UPI PIN or banking password on our own website.

E. Technical Information

When you visit our website, certain technical information may be collected, including IP address, browser type, device information, pages visited, referring URLs and website usage information. The extent of this collection depends on the website tools and technologies enabled.

3. How We Use Your Information

We may use collected information to:

  • Process and fulfil orders.
  • Create and produce customised corporate gifts.
  • Confirm personalisation details and artwork approvals.
  • Arrange shipping and delivery through Shiprocket and relevant courier partners.
  • Process payments, refunds, cancellations and order adjustments.
  • Respond to enquiries and provide quotations.
  • Communicate order updates, shipping information and customer support.
  • Maintain business, accounting, tax and transaction records.
  • Detect fraud, misuse, security issues and unauthorised transactions.
  • Improve our website, products and customer experience.
  • Comply with applicable legal obligations.

We will not use personal information for unrelated purposes where consent or another lawful basis is required.

4. Customised Designs, Logos and Images

Customers may submit names, photographs, logos, artwork, branding materials or other information for customisation. We use these materials to fulfil the relevant order or provide the requested service. Customers should upload only materials they are authorised to use. Unless separately authorised by the customer or otherwise permitted by applicable law, we do not claim a general right to use customer-supplied logos, photographs or designs for advertising or promotional purposes. Customers are responsible for ensuring that submitted materials do not unlawfully infringe another person’s rights.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, shopping cart operation, security, user preferences, analytics and other enabled features. You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features Where legally required, consent will be obtained for non-essential cookies or similar technologies.

6. Sharing of Information

We may share relevant information with service providers when necessary to operate our business, including:

  • Razorpay: payment processing and transaction management.
  • Shiprocket and courier partners: shipping, tracking and delivery.
  • Website hosting and technical service providers: website operation, maintenance and security.
  • Customer support and communication providers: responding to enquiries and order updates.
  • Professional advisers, auditors and authorities: where required for legal, accounting, regulatory or dispute-related purposes.

We do not intend to sell customers’ personal information to third parties for their own independent marketing. Service providers may process information under their own applicable terms and privacy practices.

7. Data Security

We use reasonable technical and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration or disclosure. However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Customers should avoid sharing passwords, OTPs, UPI PINs or other confidential payment credentials with anyone claiming to represent Uniwork Solutions.

8. Data Retention

We retain information for as long as reasonably necessary to fulfil orders, provide support, manage warranties or disputes, maintain business records and comply with applicable legal requirements. Where information is no longer required for these purposes, we will take reasonable steps to delete it, anonymise it or otherwise handle it in accordance with applicable law, subject to lawful retention obligations.

9. Your Privacy Choices and Rights

Subject to applicable law, you may contact us to:

  • Request information about personal data associated with you.
  • Request correction of inaccurate information.
  • Request deletion of information that is no longer required to be retained.
  • Withdraw consent where processing is based on consent.
  • Raise a privacy-related concern or complaint.

We may need to verify your identity before acting on a request. Certain information may need to be retained where required by law or necessary to establish, exercise or defend legal claims. We will handle requests in accordance with applicable Indian data-protection requirements, including the Digital Personal Data Protection framework to the extent applicable.

10. Third-Party Websites

Our website may contain links to third-party websites or payment and shipping services. We are not responsible for the privacy practices of external websites that we do not control. Please review the privacy policies of those providers before sharing information with them.

11. Children’s Privacy

Our website is intended for individuals capable of making purchases or enquiries under applicable law. We do not knowingly seek personal information directly from children in circumstances where parental consent or other legal safeguards are required. If you believe that a child has provided personal information inappropriately, please contact us so that the matter can be reviewed.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, website functionality, service providers or legal requirements The revised version will be published on this page with an updated effective date where appropriate.

13. Contact Us

For questions, requests or complaints regarding this Privacy Policy, contact:

Uniwork Solutions
Address: U S 235, 2nd Floor, Chandar Vihar, Mandawli, 110092, India
Phone: 8750490600
Email: info@univorksolution.com
Website: https://univorksolutions.com/

Please include sufficient details about your request so that we can identify and respond to it appropriately.