Effective Date: 13 October 2026
Website: https://univorksolutions.com/
1. Introduction
At Uniwork Solutions, we aim to provide quality corporate gifting products and customised merchandise according to customer requirements. This Return & Refund Policy explains how returns, replacements, cancellations and refunds are handled for orders placed through https://univorksolutions.com/ or confirmed directly with our team. Our products may include customised T-shirts, mugs, bottles, keychains, cushions, stickers, posters and other corporate gifting or promotional merchandise.
2. Customised Products
Many products are manufactured, printed or personalised according to the specifications supplied by the customer. These may include names, logos, photographs, text, colours, artwork, quantities and other customisation instructions. Because customised products are made for a specific customer or order, change-of-mind returns are generally not accepted once personalisation or production has begun, except where a return or other remedy is required by applicable law. This policy does not exclude remedies for products that are defective, damaged in transit, incorrect, materially different from the confirmed order or otherwise non-conforming.
3. When a Return, Replacement or Refund May Be Available
Please contact us if you receive a product that is:
- Damaged during transit.
- Defective or not functioning as intended, where applicable.
- Different from the product or specifications confirmed in your order.
- Printed or personalised incorrectly due to an error attributable to us.
- Missing from the delivered order.
- Materially inconsistent with the agreed description or approved specifications.
We will review the issue and, where appropriate, arrange a replacement, correction, refund or another suitable remedy in accordance with the circumstances and applicable law.
4. Customer-Provided Content and Approval
Customers are responsible for reviewing the accuracy of names, spellings, dates, photographs, logos, artwork, colours, quantities and other customisation details they provide. Where we share a proof, mock-up or design preview, customers should carefully review it before approving production. A return or refund may not be available solely because a customer later changes their mind or supplied incorrect information that was reproduced accurately, subject to applicable law. If the error was caused by Uniwork Solutions or the delivered product materially differs from the confirmed specifications, please contact us for review.
5. Reporting Damaged, Defective or Incorrect Products
Please contact us as soon as possible after delivery if there is an issue.
To help us investigate, provide:
- Your order number.
- Your name and contact number.
- A description of the problem.
- Clear photographs of the product and packaging.
- An unboxing video, if available, especially for transit damage.
- Any other relevant evidence reasonably required to assess the claim.
We request that customers report visible transit damage or incorrect items promptly, preferably within 48 hours of delivery.
This requested reporting period is intended to help with investigation and does not automatically extinguish any rights or remedies available under applicable law. If you discover a latent defect later, please contact us as soon as reasonably possible.
6. Return Approval and Product Handling
Please contact our team before sending a product back We will explain the next steps, including whether the item needs to be returned, inspected, repaired, replaced or handled through another appropriate process Please retain the original packaging and all product components until the complaint has been reviewed, where reasonably possible. Do not send a product to an address that has not been confirmed by our team.
7. Order Cancellation
Customers who wish to cancel an order should contact us as soon as possible by phone or email.
For customised products, cancellation depends on the stage of processing:
- Before production begins: We will review the cancellation request and, where accepted, arrange the applicable refund.
- After artwork preparation or production begins: Cancellation may not be possible because materials, printing or personalisation may already have incurred costs.
- If Uniwork Solutions cannot fulfil an accepted order: We will inform the customer and arrange an appropriate refund for amounts paid, subject to applicable law.
Any cancellation restriction will be applied consistently with the customer’s statutory rights.
8. Refund Processing
Where a refund is approved, it will generally be processed through the original payment method used through Razorpay, subject to the payment provider’s available procedures. The time taken for the amount to appear in the customer’s account may depend on the bank, card issuer, UPI provider or payment service We will communicate the refund status or transaction reference when available. We will not impose an arbitrary processing fee or deduction where it is prohibited by applicable law or where the customer is entitled to a full refund.
9. Shipping Charges and Return Shipping
Where a return, replacement or refund is required because the product is defective, damaged, incorrect or otherwise non-conforming, the applicable shipping costs will be handled in accordance with the circumstances and applicable law. For a voluntary return or other request not covered by an applicable remedy, responsibility for return shipping will be communicated before the return is arranged. Customers should not dispatch return shipments without first contacting our team.
10. Non-Returnable Situations
Subject to applicable law, a return or refund may generally not be available for:
- A change of mind after a customised product has entered production.
- Incorrect spelling, text, names, logos, photographs or design instructions supplied by the customer and reproduced accurately.
- A design or specification that differs from a customer’s personal preference but matches the confirmed order.
- Minor variations in colour or appearance caused by screen settings, lighting or normal production processes, where the product remains materially consistent with the agreed specifications.
- Damage caused after delivery through misuse, improper handling or unauthorised modification.
These exclusions do not apply where a product is defective, damaged in transit, incorrect, materially misdescribed or otherwise subject to a remedy under applicable law.
11. Bulk and Corporate Orders
Corporate gifting and bulk orders may involve customised artwork, approved samples, specific quantities, packaging and agreed production schedules. Order-specific cancellation, artwork approval, delivery and commercial terms may be recorded in a quotation or written confirmation. Such terms will apply alongside this policy and will not override any mandatory rights or remedies available under applicable law. If a bulk order has a quality or quantity discrepancy, please contact us with the order details and supporting evidence so that we can assess the issue.
12. Delivery Issues
Orders are shipped within India through Shiprocket and associated courier partners, subject to serviceability. If a shipment is delayed, tracking information appears incorrect or a parcel is marked delivered but has not been received, please contact us so that we can investigate with the relevant courier partner. Delivery estimates may be affected by courier operations, weather, service disruptions, incorrect addresses or other circumstances. Remedies for lost, undelivered or returned shipments will be assessed in accordance with the order details and applicable law.
13. Contact Us for Returns and Refunds
For cancellations, returns, replacements, refunds or product-related complaints, contact:
Uniwork Solutions
Address: U S 235, 2nd Floor, Chandar Vihar, Mandawli, 110092, India
Phone: 8750490600
Email: info@univorksolution.com
Website: https://univorksolutions.com/
Please include your order number and a clear description of the issue so that our team can review your request.
14. Policy Updates
We may update this Return & Refund Policy to reflect changes in our products, order processes or applicable legal requirements.
The latest version will be published on this page with the updated effective date where appropriate.